Returns & Refunds Policy
At Oldbornclub, we want you to feel confident about every purchase.
Please review our return and refund policy before placing your order.
1. Standard Non-Personalized Items
For eligible non-personalized products, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition, with original tags and packaging where applicable.
Please contact us before returning any item.
Return requests must be approved by our customer support team. We will provide return instructions and the appropriate return address.
Please do not return products without contacting us first.
2. Personalized & Custom-Made Products
Personalized products are created specifically for your order.
This includes items featuring a customized birth year, EST. Year, name, or other customer-selected personalization.
Because these products are made to your specifications, we generally do not accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or other non-defect reasons, except where required by applicable law.
However, if your personalized item arrives damaged, defective, incorrectly printed, or different from the personalization confirmed in your order, please contact us so we can provide an appropriate resolution.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Email: contact@oldbornclub.com
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem, if available
We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.
If the problem is caused by our error, you will not be required to pay additional costs to receive the appropriate remedy.
4. Size & Color Considerations
Please review the size chart and product information carefully before placing an order.
Minor differences in color may occur because of monitor settings, fabric characteristics, and printing processes.
A customer's selection of the wrong size does not automatically qualify a personalized product for a return or exchange, except where required by law.
If you receive an item that is mislabeled, materially different from its description, or otherwise defective, please contact us for assistance.
5. Return Shipping Costs
For approved returns of non-defective products, the customer is responsible for return shipping costs unless otherwise stated.
If a return is necessary because of a confirmed manufacturing defect, an incorrect item, or an error on our part, we will provide an appropriate resolution at no additional cost to you.
6. Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
After we initiate the refund, your bank or payment provider may require additional time to process and display the funds.
We will confirm your refund status by email when available.
7. Order Cancellation
Please contact us as soon as possible if you need to cancel your order.
Orders that have not yet entered production may be eligible for cancellation.
Once production has started, cancellation of personalized or made-to-order items may no longer be possible, except where required by applicable law or where we have agreed otherwise.
If we are unable to fulfill your order, we will notify you and provide an appropriate refund.
8. Your Legal Rights
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable consumer protection laws.
9. Contact Information
For return or refund inquiries, contact:
contact@oldbornclub.com